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ARVIND KEJRIWAL,CM,DELHI LAUNCHES DELHI JAL BOARD MOBILE APP “MSEVA”

India bureaucracy
  • Arvind Kejriwal, Hon’ble CM Delhi launches DJB’s Mobile App, mSeva
  • mSeva is one-of-its kind Mobile App for Self Bill Generation and Bill Payment
  • The Mobile App is aimed at providing convenience to DJB consumers

Sh. Arvind Kejriwal, Hon’ble CM Delhi launched the DJB’s Mobile Application, mSeva today, i.e. on 22.01.2016 at 12.00 noon at the Delhi secretariat. Sh. Manish Sisodia, Hon’ble      Dy. Chief Minister, Delhi, Sh. Kapil Mishra, Hon’ble Minister for Water and Chairperson DJB were the Guests of Honour on this occasion. Sh. Imran Hussain, Minister for Food and Civil Supply, Sh. Dinesh Mohaniya, Vice Chairman DJB, several AAP MLAs, Sh. Keshav Chandra, CEO DJB, Sh. S.N.A. Najmi, Member (Finance) DJB, Sh. Jaidev Sarangi, Member (Admn.), Ms. Nidhi Srivastava, Director (Revenue) DJB, senior officials of the Delhi Government and the Delhi Jal Board were also present during this occasion along with the RWA representatives.

 

The mobile app was launched simultaneously in all parts of Delhi. Live demonstration was carried out from two sites- DM South East Office and DM North Office (Alipur). During the live demonstration two consumers were shown registering themselves on the mSeva Mobile App and making payment of their water bills. DJB’s mSeva is a one-of-its kind Mobile App which provides consumers with the facility of Self Bill Generation and online payment. The App has been developed by TCS and its team.

Some of the key features of the DJB’s M-Seva Mobile App are:

  • Instant Self bill generation 24X7 anytime as per the consumer’s convenience
  • Facilities of Online payment, view and download previous bills and payment receipts, etc.
  • View profile details
  • Simple and easy steps for registration and use
  • Check water consumption graph

Speaking about the Mobile App, Sh. Arvind Kejriwal, Hon’ble Chief Minister Delhi said, “With mSeva, the Delhi Jal Board has provided three fold benefits to its consumers, convenience, ease and instant results. With consumers living increasingly busy lives, DJB has provided them the facility through which they can pay their water bills 24X7 from the comfort of their homes, offices etc. The Mobile App will offer DJB, seamless connectivity and a direct interaction with its consumers. I am hopeful that the Mobile App will help DJB increase its productivity along with providing the consumers a rich user experience. I believe that this is just the first step that we have taken, we will come up with more innovative solutions to provide convenience to the public.  AAP government has taken proactive steps to ensure people’s participation in the governance of the city. He also insisted upon the need to create awareness about the Mobile Application, to organise camps and focus on various outreach activities.”

Sh. Manish Sisodia, Hon’ble Dy.Chief Minister, Delhi said, “On the launch of this Mobile App, I would like to congratulate the DJB officials for their sincere efforts. As we know, mobile apps are becoming so functional and popular among consumers, DJB has taken the right step by launching this mobile app. I hope to see mSeva to be a one stop point for consumers from where they can generate their bill themselves without any external assistance. This application ensures consumer engagement to a level where they are enabled to take meter reading on their own accord. This will ensure increased transparency in the billing process and instill a sense of ownership in the governance. Through mSeva Mobile App, DJB has empowered its consumers.”

Sh. Kapil Mishra, Hon’ble Minister for Water and Chairman, DJB praised the efforts of DJB officials and said, “The m-Seva Mobile app will change the way the DJB interacts with its consumers. Now it is more personalized, quick and responsive. The application will draw consumers closer to DJB. The best thing about the m-Seva Mobile App is the simple and easy steps involved in using the app. A consumer no longer needs to stand in queues at DJB’s Cash Collection Centres or Zonal Revenue Offices to pay their water bills, they can use this mobile app.”

Sh. Keshav Chandra, Hon’ble CEO, DJB greeted all the dignitaries present on this occasion and said, “With DJB’s mSeva, consumers can evaluate their water consumption. It has ensured greater transparency in the DJB’s billing process where DJB is  showing belief in its consumers. Consumers’ satisfaction is the core of DJB’s functioning. All our efforts are geared towards providing more and more convenience to our consumers. The Mobile app will prove to be yet another step to improve the organization’s functioning and increase the level of accessibility to its consumers.”

The video tutorial displaying the steps of the usage of mobile app was also shown and will be available at DJB’s website shortly for the convenience of the consumers. In order to download this app the consumers can to call the number 011- 23637640, after which a link will be sent through the sms, which when clicked will download DJB mSeva.

 

 

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